FAQ's

1. How long does shipping take?

Orders are delivered in 7–9 business days after processing. Processing time is 1–3 business days.

2. Do you offer free shipping?

Yes, we offer Free Shipping on all orders, with no minimum purchase.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Tracking may take 24–48 hours to update.

4. Can I return or exchange my item?

Yes, you can request a return within 30 days of delivery if the product is unused and in original condition with packaging and tags.

5. What if I received a damaged or wrong item?

Contact us right away with photos and order details. We will replace or refund your item at no extra cost.

6. Do you offer refunds?

Yes. Once your return is received and approved, refunds are processed back to your original payment method.

7. What payment methods do you accept?

We accept:

• American Express
• Apple Pay
• Diners Club
  
• Discover
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Union Pay 
• Visa 

8. Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. After shipping, cancellations are not possible.

9. Do you ship worldwide?

Yes, we ship to the UK, USA, Canada, Australia, and Europe.

10. How can I contact customer support?

You can reach us anytime at:
support@berlinvogue.store
We reply within 24–48 hours.