FAQs

1. How long does shipping take?
Orders are delivered within 7–9 business days after shipping. Processing time takes 1–3 business days.

2. Do you offer free shipping?
Yes! We offer Free Shipping on all orders, with no minimum purchase required.

3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

4. Can I return or exchange my item?
Yes, returns are accepted within 30 days of delivery if the item is unused, in original condition, with packaging and tags.

5. What if I received a damaged or incorrect item?
Please contact us immediately with photos and order details. We will arrange a replacement or refund at no extra cost.

6. Do you offer refunds?
Yes. Once your return is received and approved, the refund will be processed to your original payment method.

7. How long do refunds take to process?
Refunds usually take 10 business days, depending on your bank or payment provider.

8. What payment methods do you accept?
We accept:
American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, and Visa.

9. Can I cancel my order?
Orders can only be cancelled before processing or shipping. Once shipped, cancellation is not possible.

10. Do you ship internationally?
Currently, we ship within the United Kingdom only. International shipping is not available at this time.

11. Will I receive an order confirmation?
Yes, you will receive an order confirmation email immediately after placing your order.

12. What if I entered the wrong shipping address?
Contact us as soon as possible. Address changes are only possible before the order is processed.

13. Are sale items returnable?
Yes, sale items can be returned unless stated otherwise in the product description.

14. What should I do if my order is delayed?
If your order is delayed beyond the expected delivery time, please contact our support team for assistance.

15. Do you offer exchanges?
Yes, exchanges are available for eligible items. Contact our support team to start the process.

16. How do I know my size before ordering?
Please refer to our size guide available on each product page to ensure the best fit.

17. Are your products authentic?
Yes, all products sold on our store are authentic and quality-checked.

18. What happens if my package is lost?
If your package is lost in transit, contact us and we will investigate and resolve the issue promptly.

19. Can I place an order without creating an account?
Yes, guest checkout is available for your convenience.

20. Is my payment information secure?
Absolutely. We use secure and encrypted payment gateways to protect your information.

21. Can I change my order after placing it?
Order changes are only possible before processing. Please contact us immediately.

22. Will I have to pay any extra charges?
No, there are no hidden charges. The price you see at checkout is final.

23. How can I contact customer support?
You can reach us anytime at support@berlinvogue.store We reply within 24–48 hours.

24. Do you offer customer support on weekends?
Yes, we accept emails 7 days a week. Response time may vary slightly on weekends.

25. Where is your store based?
Our operations are based in the United Kingdom, and we deliver across the UK.